TO OUR CUSTOMERS
**PLEASE READ**
Updated on 11/02/2020
"We are experiencing delays as we put safety first. Our top priority is to do everything possible to keep our people, and the communities we serve, safe. In the last few weeks, we have seen a significant increase in parcel volumes as Canadians stay home and shop more online. With incoming parcel volumes at Christmas levels, the safety measures we’ve implemented in our processing facilities mean it is taking longer to process. While we are delivering in record numbers for this time of year, customers should anticipate delays." - A message from Canada Post
Dear Luvs,
As we enter the holiday season please be advised to choose Tracked Shipping to avoid major delays. If you decide to choose Untracked Shipping, please understand that your shipment is out of our hands. Please note that Luv Lashes Online is not responsible for any lost or stolen items and that some items may ship separately and that delivery times will vary.
With thanks,
Luv Lashes Online Team ♡
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Updated on 05/22/2020
"Christmas-level parcel volumes resulting in delays as Canada Post continues to deliver" - A message from Canada Post
Dear Luvs,
We wanted to touch base and reassure you that any orders placed will be processed within 48 hours. During these odd times, please be patient and expect long delays during shipment deliveries. Delays are completely out of our control and could take up to another week or longer. Thank you for your understanding and your amazing continuous support.
With thanks,
Luv Lashes Online Team ♡
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Updated on 03/22/2020
Dear Luvs,
We hope you and your family are doing well these days. The uncertainty is stressful but we hope you will try to stay positive . We are all one huge community and we will fight this battle together. We wanted to touch base with you all and give you an update.
As a valued customer, your safety has always been and will always remain our top priority. We always have and always will be working in a clean, sanitized and safe environment and washing our hands prior to packing and shipping orders out. We will continue to take extra precautions at all times during this time of matter. If you need to take more precautions on your end, you can wear disposable gloves when opening mail and once you’ve opened your package you can wash or sanitize your hands.
Starting Friday, March 20, 2020 we will be offering FREE SHIPPING all across Canada. No minimum required. Use the code "SHOPLOCALCANADA" at checkout for free shipping. We hope this letter helps you order with confidence.
If you have any questions please feel free to contact us. Don't forget to lean on each other and help one another during these times.
Stay healthy everyone! We’d like to thank you for shopping local. Have a great day.
With thanks,
Luv Lashes Online Team
♡
